Refund Policy

14-day money-back guarantee

If you're not happy, you can request a full refund within 14 days of the first payment for a store's subscription, monthly or yearly. The store's subscription is then cancelled.

Renewals

• Monthly renewals are not refunded, but you can cancel at any time and keep access until the end of the month you've paid for.
• Yearly renewals can be refunded in full if you ask within 14 days of the renewal date.
• We don't give partial refunds for unused time after these periods, or for downgrades (downgrades are credited towards future payments).

When we may refuse a refund

We may decline refunds for stores closed because they broke our Terms of Service or Acceptable Use Policy, or where refunds are being misused (for example repeated sign-up and refund cycles).

How to ask

Email support@sellorchard.com from your account email with your store's address, or reply to your Paddle receipt. Payments are processed by Paddle.com, our Merchant of Record, which issues the refund to your original payment method. Refunds usually appear within 5–10 business days depending on your bank.

Your legal rights

This policy doesn't affect any rights you have under the consumer laws of your country.