Terms of Service

1. The service

SellOrchard is a software platform that lets you create, design, host and run online stores ("Stores"). We provide the software, hosting, store addresses, email sending and media storage described on our website. We do not sell products to your customers and are not a party to any sale between you and your customers.

2. Your account

• You must be at least 18 years old and able to enter a binding contract.
• You must give accurate information and keep your login details secure. You are responsible for everything done under your account, including by staff you invite.
• One account can own several Stores. Each Store has its own subscription.

3. Free trial

Each new Store starts with a 14-day free trial with limited features. No payment details are needed for the trial. If you don't choose a paid plan before the trial ends, the Store's storefront closes. We may limit or end trials that we believe are being abused, for example creating many Stores to get repeated trials.

4. Subscriptions, billing and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns for payments. Paddle's own buyer terms also apply to your purchase.

• Subscriptions are charged in advance, monthly or yearly, per Store, and renew automatically until cancelled.
• Prices are shown on our pricing page and may exclude taxes, which Paddle adds where required.
• If you upgrade or downgrade, the change is prorated. We may change prices with at least 30 days' notice; the new price applies from your next renewal.
• If a payment fails, we will try again over a short grace period. If it still fails, the Store may be suspended until payment is made. Refunds are covered by our Refund Policy.

5. Cancellation and your data

You can cancel a Store's subscription at any time from its billing page. It stays active until the end of the period you have paid for. After a Store closes (cancelled, trial ended or unpaid), we keep its data for 30 days so you can reactivate it, then delete it permanently. You can export your data while the Store is active.

6. Your content and your customers

• You own the content you upload (products, images, text) and your customer data. You give us permission to host, copy and display it only as needed to run the service.
• You are responsible for your products, prices, descriptions, delivery, returns, customer service, taxes and following all laws that apply to your business, including consumer protection and data protection laws.
• You must have your own policies (such as terms, privacy and refund policies) for your customers. We provide tools to publish them.
• Payments from your customers are processed by the payment gateway you connect, under that gateway's own terms. SellOrchard does not receive or hold your customers' payments.

7. Age-restricted and regulated products

If you sell age-restricted or regulated products, you are solely responsible for complying with all laws on their sale, marketing, age verification, shipping, labelling and taxes in every place you sell to. Our age-verification and compliance tools help you do this but do not guarantee legal compliance. See our Acceptable Use Policy for products that are never allowed.

8. Acceptable use

You must follow our Acceptable Use Policy. We may suspend or close a Store that breaks it, that puts other merchants or the platform at risk, or when required by law.

9. Availability and changes

We work to keep SellOrchard fast and available but can't promise it will never be interrupted, for example during maintenance or events outside our control. We may improve, change or remove features; if we remove a major paid feature, we will tell you in advance.

10. Our intellectual property

The SellOrchard software, themes, designs and brand belong to us or our licensors. Your subscription gives you a limited, non-transferable right to use them for your Stores while your subscription is active.

11. Limitation of liability

To the extent allowed by law, SellOrchard is provided "as is". We are not liable for indirect or consequential losses, lost profits, lost sales or lost data. Our total liability for any claim is limited to the amount you paid us for the affected Store in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to cover our reasonable costs and losses from claims by third parties arising from your Store, your products, your content or your breach of these terms or the law.

13. Ending this agreement

You can stop using SellOrchard and close your account at any time. We may suspend or end your access if you seriously or repeatedly break these terms, with notice where reasonable.

14. Changes to these terms

We may update these terms. For important changes we will notify you by email or in the admin at least 14 days before they take effect. Continuing to use SellOrchard after that means you accept the new terms.

15. Governing law

These terms are governed by the laws of Pakistan, and its courts have jurisdiction, unless the law of your country gives you the right to bring a claim locally.

16. Contact

Questions about these terms: legal@sellorchard.com. Help with your account: support@sellorchard.com.