Live chat
Answer shoppers while they're still shopping
Switch on live chat and a chat button appears on your store. Shoppers ask about sizes, delivery or stock without leaving the page, and you answer from the inbox in your admin — no separate chat app to pay for.
- On your store pages
- An inbox in your admin
- Included on every plan
Availability: Included on every plan, including the free trial
For shoppers
A question shouldn't cost you the sale
The chat button sits in the corner of your storefront pages (you choose where it's hidden — checkout by default). Shoppers type a question and keep browsing; your reply appears in the same window. Outside your business hours they can leave a message instead, so nothing gets lost overnight.
- Opens from any page you show it on, on phones and desktops
- Your greeting and your store's name on the chat window
- Attach a photo of the problem, or send one back
- A leave-a-message form when you're offline
For your team
One inbox, shared by the people who answer
Inbox in your admin
Every conversation in one list, newest first, next to your orders and customers.
Canned replies
Save answers to the questions you get every day and drop them in with a click.
Assign to staff
Hand a conversation to the teammate who knows the answer.
Business hours
Set when you're around. Outside those hours shoppers leave a message for later.
Notifications
Know when a shopper writes, so a question doesn't sit unanswered.
What's included
Everything you need to talk to shoppers
11capabilities in 3 areas
On your storefront
4- Chat button on your store pages once you switch it on, hidden on the pages you choose
- Your own greeting text
- Photo attachments
- Offline messages outside business hours
In your admin
4- Inbox with every storefront conversation
- Canned replies you write once and reuse
- Assign conversations to staff accounts
- Notifications for new messages
Your settings
3- Switch live chat on or off at any time
- Weekly business hours
- What shoppers see while you're away
On every plan, even the free trial
Live chat for your store is included on Basic, Pro and Advanced, on the Compliance plans and during the free trial. It's off until you switch it on, so nothing appears on your store before you're ready to answer.
Do I need a separate chat app?
No. Live chat is part of SellOrchard: the chat button runs on your storefront and the conversations arrive in the inbox in your store admin.
What happens when nobody is online?
Set your business hours. Outside them, shoppers can leave a message for you to answer when you're back.
Can my staff answer chats?
Yes. Conversations can be assigned to staff accounts on your store, and canned replies are shared by the whole team.
Which plans include live chat?
Every plan, including the free trial. It's off by default; switch it on when you're ready.
Is this the same as chatting with SellOrchard support?
No. Live chat for your store connects your shoppers with you. To reach the SellOrchard team, use the help button in your admin — live chat with our support team is included on every paid plan.
Be there when shoppers have a question
Start your free trial, switch on live chat and answer your first shopper from the admin inbox.
No credit card needed to start.