A cart counts as abandoned when it has items and an email (captured as the shopper types it at checkout) and no order after the first reminder delay.
- Abandoned carts (
/abandoned-carts): last-30-days stats (Abandoned, Recovered, Recovered sales, Recovery rate), tabs Open / Recovered / All. Open a cart for items and history; Send the first/next reminder now; Forget cart. - Settings → Abandoned carts: Send abandoned cart emails, Only email shoppers who agreed to marketing, 1–3 reminders each with Send after (up to 14 days), Subject, optional discount code (percent + expiry; creates single-use BACK-XXXXXX codes), and Send as Email / SMS / Both (SMS needs Twilio and the shopper's text consent). Preview included. Every email has an unsubscribe link.
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